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Frequently Asked
Questions |
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Is the Multilink
'Smart Office' System
'Web-based' or 'Desktop-based'? |
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'Web-based' solutions
The positives
for a '`Web-based' system
- it requires no software set-up
in the agent's office. They simply need an Internet Connection,
a 'user-name' and
'password' and they can begin doing their work straight away.
- Browser based
systems are easier and cheaper to develop
The down-side
of all 'Web-based' or 'Browser-based' systems are
- connected to limited
functionality (cannot do complex tasks)
- Can only do
one function at a time - to navigate from one task to the next
users must go all the way back home.
- Can only have
one screen open at a time
- Not secure
(its passwords can be passed on to anyone
- All critical
office Information exists on remote server elsewhere - owned by
third party
- Vulnerable to
Internet Outages
- Internet
Download costs
- Has speed issues
- Users need to have Broadband
connection.
- Most web based systems offer little more than a
Storage and Retrieval service.
- Cannot perform
any standard Windows PC Functionality e.g. click multiple
contacts with 'Cntrl + Mouse' click
- Lack of automation could easily
result in sales staff being 'anchored' in front of a screen for
hours, instead of being 'face-to-face' with their customers.
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'Desk-top' solutions
- computer
systems grew up from the desktop and as such the positives are
they are more advanced than 'Web-based' solutions. Desktop
Solutions are
faster, can perform more complex tasks, do not rely on Internet
connections, stores all agent information locally, works
remotely with Laptops, operationally less expensive
- The downside
is that older desktop systems traditionally required complex in-office installation
procedures
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The Multilink 'Smart
Office'
solution
- Multilink's
'Smart Office'
is the latest in Automated Service Delivery. Its future-proof
'On-line/Off-line' solution combines the best of the 'Web-based'
and the 'Desktop-based' worlds. It has superior speed, is secure, cheap to
operate, stores information locally as well as centrally,
performs the most complex of tasks in a heart-beat, is easy to
install and update (requires none of the complicated older desktop
installation protocols), can be networked & operated remotely on laptops, is not
Broadband or Internet dependent (work off-line if the Internet
is down). Your office computer can be accessed directly from
home, and it can be set to function
automatically.
- Automatic
functionality means that sales staff will spend less than 30
minutes per day in front of a screen and more time in front of
their customers. The 'Smart
Office' suite also includes an 'Enterprise Solution' for Network Head Offices to centralise
their data and to add valuable services to their member offices
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How many Multilink updates will
users receive per year? |
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Multilink users receive 4 scheduled version updates per year including new industry
enhancements and continuing improvements. Users are automatically
updated whenever they do a Bulk Transfer to the Internet.
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What type of enhancements are
currently scheduled? |
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'Smart Office' is an
open architecture that allows users to individualise their agency
operations to differentiate themselves from their competitors. The
off-line/on-line architecture allows for enhancements to occur at
both the 'web-based' end and the 'desktop-end'. Such things as
Streaming Videos, Palm Pilots, On-line Training, talking emails etc. |
Now your office or network
can provide all the following advantages
- Real time Multiple
Listing database links to other offices
- Ability to work
offline and synchronise your changes when you re-connect to the
Internet
- Multi-loading to
every major industry Internet Site
- Automatic conversion
of Internet leads into contact records
- Comprehensive
contact management
- Scheduler with day,
week, month, and year views
- Real Estate specific
Email Manager with fast Mass Email
- Automated
prospecting and marketing systems
- Extensive action
plan, flyer, letter libraries
- Automatic
personalisation of marketing materials
- Word Processor and
Flyer Designer
- Customisable CMAs
and Listing presentations
- Easy Desktop
Publishing of flyers, presentations, and reports
- Complete Listing and
Closing management
- Seller Property
Activity Reports
- Referrals builder
system
- Trust Account and
Commission management
- Automatic networking
of multiple computers
- Easy data
import from other programs
- Advertising
Management
- Database Research
- Key Performance
Indicators
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