Multilink's Smart Office
|
Multilink's Smart Office |
|
 |
ENGAGING WITH AGENCY STAFF Sales Staff |
| Sales Team |
|
Multilink's 'Smart Office' enables real estate networks or individual real estate offices to
standardise their work practices and then to put them on auto-pilot so that
everyone throughout the sales team and all
support staff operate in a pre-set standardised manner. When
everyone is on the same page and with their business processes automated, real
estate practices can at last guarantee one-look, one-feel and one-voice to all
of their Customers irrespective of which Sales Person or which Office happens to
be engaging with any of their Customers. In addition to dramatically increasing productivity, Multilink's 'Smart Office' is an excellent recruitment tool. It's pre-programmed and automated business processes, instantly locks real estate offices and new sales staff onto a path to success. |
|
Suggested procedures for managing Recurring Tasks and how Multilink's 'Smart office' automates them |
|
Sales Person Tasks |
| Sales Person Management Tasks | When is it done? | Who does it? | Where in 'Multilink4' is this task found? | How is it done? (Video) |
| Respond to all SMS Enquiries immediately and SMS reply to office | Daily | Sales Person | ||
| Qualify all 'Leads (Not Qualified)' and update their details so that they become 'Buyers'. | Daily | PA or Sales Person | B003 | |
| If required also tag them as 'Potential Sellers', 'Potential Mortgages', and 'Potential Referrals'. | Daily | PA or Sales Person | R035 | |
| Match all these newly Qualified Buyers with properties currently available for sale in 'Buyers (New Matches) and inform them of those matching properties via SMS Text Message and/or e-BROCHURE | Daily | PA or Sales Person | R006 | |
| Introduce selected properties to other 'Contact Categories' in your database e.g. Developers, Architects, Relocation Companies, Investors etc. | Daily | Sales Person | ||
| Refer 'Potential Mortgages' to company Bankers by email | Daily | PA or Sales Person | R036 | |
| Refer 'Potential Sellers' who are out of area (PVOOA) to Strategic Alliances. | Daily | PA or Sales Person | Research | R007 |
| Send out 'Welcome email' to all newly registered Buyers. | Daily | PA or Sales Person | R008 | |
| Send out 'Congratulations email' to any Buyer who just purchased from you and from an External Agent. | Daily | PA or Sales Person | R009 | |
| Print out 'Call Sheets' and follow up | Daily | PA or Sales Person | R010 | |
| Insert all new 'Buyers' and 'Leads (Not Qualified) that you met or spoke within the previous 24 Hours. | Daily | PA or Sales Person | B001 | |
| Insert OFI Attendees | As Required | Sales Person | B004 | |
| Insert ‘Inspections’ from previous day (e.g. 1 Buyer/many property inspections or Many properties inspected by 1 Buyer) | Daily | Sales Person | ||
| Insert ‘Introductions’ from previous day (e.g. 1 Buyer/many property Introductions or Many properties Introduced to 1 Buyer) | Daily | Sales Person | ||
| Prospecting - Deliver 200 x '1300 - What's my property worth' cards | Daily | Sales Person | ||
| Prospecting - Deliver 'Just Listed' flyers | As Required | Sales Person | ||
| Go into 'Today's Tasks' and activate all of the 'Pre-Sale' - 'After-Exchange' - 'After-Settlement' tasks that are scheduled to be done today. On completion of each 'Daily Task' either mark it as 'Done' or re-schedule it | Daily | PA or Sales Person | Scheduler | R011 |
| Prospecting - Deliver 'Just Sold' flyers | As Required | Sales Person | ||
| Prospecting - Send 'Anniversary' Cards | As Required | Sales Person | ||
| Act on 'Pre-Listing Tasks' for Potential Listings | As Required | Sales Person | ||
| Act on 'Pre-Sale Tasks' for Current Listings | As Required | Sales Person | ||
| Act on 'After-Exchange' for Sold Properties | As Required | Sales Person | ||
| Prepare next week's advertising | Tuesday | PA or Sales Person | Advertising Manager | R019 |
| Prepare weekly 'Property Activity Reports' for All vendors, have each one of them signed off by Sales Manager and send them to Current Sellers either via email or surface mail. | Tuesday | PA or Sales Person | ps011 | |
| Deliver this week's Auction Invitations | Tuesday | PA | ps008 | |
| Print an OFI Report for the weekend and notify vendors | Thursday | PA or Sales Person | R026 | |
| Email 'New Listing Catalogue' to All Buyers. | Thursday | PA or Sales Person | R027 | |
| Distribute "Best Wishes" letters for Internal Auctions | Friday | Listing Manager | ps009 | |
| Check that all ads appeared as ordered, cut and paste them. | Saturday | PA or Sales Person | Stationery Cabinet |
see MLS Stationery Cabinet |
| Email 'Home-link Newsletter' to Potential Listings, Past Sellers, Past Purchasers and all 'Contacts' in your database. | Monthly | PA or Sales Person |
|
R029 |
| Email 'Buyers' to verify if they are still in the market or have changed their criteria. | Monthly | PA or Sales Person |
|
R030 |
| Email 'Hot Property Catalogue' to Accountants | Monthly | PA or Sales Person | R031 |